{"multifieldElements":[{"description":"

Sennheiser hearing aids support Bluetooth classic, the Hands Free Profile (HFP) and the Advanced Audio Distribution Profile (A2DP) and therefore support listening to audiobooks, music, or videos and making hands free phone calls.

","header":"Which Bluetooth profiles are required to support my Sennheiser hearing aids?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"},{"description":"

Go to your iPhone home screen and tap on the “Settings” icon.
In the settings menu, tap on the “Bluetooth®” icon.
Tap on the slider to turn Bluetooth “on.”
First, switch the hearing aids off and on again.
After several seconds, the name of your Sennheiser hearing aids will appear on the iPhone screen.
Select the hearing aid from the Bluetooth-enabled devices list.
A beep from the hearing aid confirms successful pairing.
Your iPhone is now connected to the Sennheiser hearing aids.

","header":"How do I connect my Sennheiser hearing aids to an iPhone®?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"},{"description":"

Go to the Android phone’s home screen and tap on the “Settings” icon.
In the settings menu, tap on the “Bluetooth®” icon.
Tap on the slider to turn Bluetooth “on”.
First, switch the hearing aids off and on again.
After several seconds, the name of your Sennheiser hearing aids will appear on the list of available devices.
Select the hearing aid from Bluetooth enabled devices list.   
A beep from the hearing aid confirms successful pairing.

Your Android smartphone is now connected to the Sennheiser hearing aids.

","header":"How do I connect my Sennheiser hearing aids to an Android™ smartphone?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"},{"description":"

To make a phone call on your computer with your hearing aids, follow the steps below.

Ensure Bluetooth is enabled on your computer/laptop/tablet and search for Bluetooth-enabled devices in the connectivity settings menu.
Switch the hearing aid off and on again.
You now have 3 minutes to pair your hearing aids with your computer.
Your computer shows a list of found Bluetooth-enabled devices. Select the hearing aid from the list to pair the hearing aid.
If you are wearing your hearing aids, you will hear a confirmation.
Once the hearing aids are connected to your computer, you can make calls using FaceTime, Skype or WhatsApp.

","header":"How do I connect my computer and Sennheiser hearing aids?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"},{"description":"

When doing a phone call with Sennheiser hearing aids the following is important:

Verify your mobile phone signal strength. You may need to move to a location with stronger reception.
Adjust the position of the phone, making sure there are no obstacles between the phone and your hearing aids such as your body, a wall, or hard surfaces as these can interfere with the wireless audio signal.
Make sure the maximal distance between the phone and the hearing aids is not exceeded. Although the official Bluetooth standard indicates 10 m / 30 ft as the maximal Bluetooth range, the real range depends on many factors and may be shorter in reality.
When relocating during a call, make sure to take the phone with you.
Make sure that the phone is streaming the call through the hearing aids and not the speaker of the phone. Accept the call using the multi-function button of the hearing aid.
Sound quality issues during iPhone Bluetooth calls can be solved by turning the iPhone off and on once a day.

For hearing aids with disposable zinc air batteries make sure you are using a fresh battery that has been properly primed (leaving it out of the battery packet without tab for 2-5 minutes prior to inserting into the hearing aid).

","header":"Why do I have poor audio quality on my phone call with my Sennheiser hearing aids?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"},{"description":"

If possible, increase the distance between you and the noise source. The best is to look for a quiet place during phone calls. This will also improve the quality of your phone partner.

Use the volume control on the mobile phone to increase the call volume.

If the multi-function button on your Sennheiser hearing aids is set to work as a volume control, press the upper button to increase the volume of the phone call and reduce the volume of the surrounding sounds

","header":"What do I do if it’s too noisy to hear the phone call through the hearing aids?","imageSize":"quarter","id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion"}],"textIsRich":[true,true,true,true,true,true],"id":"id-e5222b9d-b007-4b49-931c-28841f2b3db6-adc-par-adc_container_copy_891150159-adc-container-par-adc_accordion","textColor":"light"}