{"multifieldElements":[{"accordionFileReference":"/content/dam/mercury/illustrations/Picture1.png","description":"

Potential reasons and recommended actions:

Hearing aid not inserted correctly into charger: Insert hearing aid correctly into charger.

Insert the hearing aids into the charging inserts. Make sure the left and right hearing aid markings match the left (L), right (R) indicators next to the charging inserts.
The hearing aids will automatically switch off once inserted into the charger. The hearing aid’s indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light.

Charger not connected to power supply: Connect charger to power supply.

a) Plug the larger end of the charging cable into the power supply.

b) Plug the smaller end into the USB port on the charger.

c) Plug the power supply into a power outlet.

d) The indicator light around the USB port will light up green when the charger is connected to the power outlet.

Hearing aid battery fully discharged: Wait three hours after placing hearing aid in charger, regardless of LED behaviour.

Always make sure that the hearing aids and charger are dry and clean before charging.

If the problem persists, contact your hearing care professional for assistance.

","header":"Why is my Sennheiser Sonite charger not working?","imageSize":"quarter","id":"id-3c1956af-1c25-44c6-877f-07d46143f24c-adc-par-adc_container_copy_1225513171-adc-container-par-adc_accordion"},{"description":"

The LED light blinking red, orange, or green while the hearing aids are in the charger indicates that the hearing aids are in the process of being charged.

The hearing aid may not charge to 100% due to potentially soiled charging contacts.

Clean the contacts of the hearing aid and the charger. Remove the dust or dirt from the charging slots with a soft, lint-free cloth.

If the problem persists, contact your hearing care professional for assistance

","header":"Why is the Sennheiser hearing aid LED light still blinking after charging for over 3 hours? ","imageSize":"quarter","id":"id-3c1956af-1c25-44c6-877f-07d46143f24c-adc-par-adc_container_copy_1225513171-adc-container-par-adc_accordion"},{"description":"

The Hearing aid is out of its operating temperature range. The acceptable operating range during charging is between mild and moderate temperatures. If your hearing aid feels overly warm or cool, try adjusting its temperature accordingly.
If the problem persists, contact your hearing care professional for assistance.

","header":"Why is the LED light solid red when my hearing aid is in the charger?","imageSize":"quarter","id":"id-3c1956af-1c25-44c6-877f-07d46143f24c-adc-par-adc_container_copy_1225513171-adc-container-par-adc_accordion"}],"textIsRich":[true,true,true],"id":"id-3c1956af-1c25-44c6-877f-07d46143f24c-adc-par-adc_container_copy_1225513171-adc-container-par-adc_accordion","textColor":"light"}