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Potential reasons and recommended actions:

Hearing aids are not inserted correctly into charger: Insert hearing aid correctly into charger.

Insert the hearing aids into the charging inserts. Make sure the left and right hearing aid markings match the left (L), right (R) indicators next to the charging inserts.

The hearing aids will automatically switch off once inserted into the charger. The hearing aid’s indicator light will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light.

Charger not connected to power supply: Connect charger to power supply (fig.1)
The indicator light around the USB port will light up green when the charger is connected to the power outlet.
Hearing aid battery fully discharged: Wait three hours after placing hearing aid in charger, regardless of LED behavior.
Charger contacts are not clean. Make sure that charger inserts are clean and clean the surfaces with a lint-free cloth.
Hearing aid is in error state. Reboot the hearing aid:

Press the lower part of the hearing aid button for at least 15 seconds. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid should be ready to use now.

Always make sure that the hearing aids and charger are dry and clean before charging.

If the problem persists, contact your hearing care professional for assistance.

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Sonite Rise hearing aids are used with Sonite Rise Charger Go. This charger has an internal battery, which means it can’t be switched off. Even when unplugged from a power outlet, it will continue charging the hearing aids until its internal battery runs out.

Potential reasons and recommended actions:

Hearing aid not inserted correctly into charger. Insert hearing aid correctly into charger.

Insert the hearing aids into the charging inserts. Make sure the left and right hearing aid markings match the left (L), right (R) indicators next to the charging inserts.

The internal battery of the Sonite Rise Charger Go is fully discharged.

Once the internal battery runs out, the charger effectively switches off as it can no longer provide power to charge the hearing aids. Even when the charger’s internal battery is completely discharged, the charger can still charge the hearing aids once connected to the power supply. The indicator light on the charger shows the status of the charger’s internal battery.

Connect charger to power supply.

The indicator light around the USB port will light up green when the charger is connected to the power outlet.

Hearing aid battery fully discharged: Wait three hours after placing hearing aid in charger, regardless of LED behavior.
Charger contacts are not clean. Make sure that charger inserts are clean and clean the surfaces with a lint-free cloth.
Sonite Rise hearing aid is in error state. Reboot the hearing aid:

Press the push button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. After 15 seconds the indicator light on the hearing aid blinks green and then turns solid green. The hearing aid is ready to use.

Always make sure that the hearing aids and charger are dry and clean before charging.

If the problem persists, contact your hearing care professional for assistance.

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The LED light blinking red, orange, or green while the hearing aids are in the charger indicates that the hearing aids are in the process of being charged.

The hearing aid may not charge to 100% due to potentially soiled charging contacts.

Clean the contacts of the hearing aid and the charger. Remove the dust or dirt from the charging slots with a soft, lint-free cloth.

If the problem persists, contact your hearing care professional for assistance.

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The Hearing aid is out of its operating temperature range. The acceptable operating range during charging is between mild and moderate temperatures. If your hearing aid feels overly warm or cool, try adjusting its temperature accordingly.

If the problem persists, contact your hearing care professional for assistance.

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