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When the Sennheiser hearing aids detect a problem with the Bluetooth connection to your smartphone, they will attempt to reconnect automatically. Sometimes, this is accomplished by rebooting. The cycle should take no longer than 10 seconds to complete. If this problem happens frequently, consult your hearing care professional.

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Rebooting your hearing aid

Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings.

Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds.
Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.

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When I unplug the charger and carry my hearing aids in the charger case, the battery of my hearing aids is draining.

The Auto-On feature is enabled by default on your hearing aids. It means that your hearing aids automatically switch on after being removed from the charger. When you unplug the charging case, the power supply is cut off and your hearing aids act like they were removed from charger case.

Remember to switch off the hearing aids manually after unplugging the charger.

The Auto-On feature can be deactivated by your hearing care professional or in the Easy Line Remote app settings:

Open the Easy Line Remote app
Tap on “Devices”
Tap on “Auto-on”
Enable/disable “Auto-On” by moving the slider.

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Yes. If requested to set all devices into flight mode, follow these steps to set Sennheiser hearing aids into flight mode.

Switch off the hearing aids by pressing and holding the lower part of multi-function button for 3 seconds until the solid red light indicates the hearing is off.
Your hearing aid is now switched off.
Now, press the lower part of the multi-function button for 7 seconds until the solid orange light appears, then release the button.
You entered now the flight mode.
To exit the flight, mode switch your hearing aids off and then on

Note: Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. When your hearing aids are in a flight mode:

streaming does not work.
there is no connection to Easy Line Remote app.

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“Auto On” feature is disabled. To activate “Auto On”, please follow the steps:

Open Easy Line Remote app
Tap on “Devices”
Tap on “Auto on”
Enable “Auto On” by moving the slider from left to right.

If the problem persists, please follow the steps above to enable “Auto On”, then immediately close the Easy Line Remote app and remove it from the background. To remove the app from the background swipe up from the bottom of your screen and then swipe the Easy Line Remote app card up until it disappears. Once this is complete do not navigate back to the “Auto On” setting. You can test that Auto On is still enabled by placing the hearing aids in the charger briefly, then removing them and observing if they automatically turn on.

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Troubleshooting for Sennheiser hearing aids: 

Speaker/earpiece blocked: Clean speaker opening/earpiece. Change the earwax filter if  your hearing aid model is equipped with earwax protection. 

Hearing aid switched off: Press the lower part of the multi-function button for 3 seconds. 

Battery fully discharged: Charge battery. 

Button was inadvertently deactivated by pressing the button longer than 15 seconds: Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use. 

If the problem persists, contact your hearing care professional for assistance.

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