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Make sure your hearing aids are within 1 meter of the TV Connector. Then press the connect button located on the back of the TV Connector. Within 10 seconds, you will hear a confirmation beep indicating your Sennheiser hearing aids have successfully paired with the TV Connector.

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Please ensure:

The TV Connector is connected to the TV
The TV is switched on and the audio signal is not muted
The hearing aids are paired with the TV Connector
You are within range of the TV Connector

If the problem persists, contact your hearing care professional to check if the “Automatic activation” of the TV Connector program is enabled in the fitting software.

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Your hearing care professional can set your hearing aid to automatic or manual mode.

If the “Automatic activation” of the TV Connector program is enabled and a TV is switched on, the hearing aid automatically switches to the TV Connector program.
If your hearing aids are set to “Manual activation” for the TV Connector and the TV is switched on, you will hear a signal in the hearing aid that the TV Connector program is available. When a TV Connector signal is detected, the program can manually be activated via the hearing aid multi-function button or the Easy Line Remote app. The TV Connector program will be available in your toggle sequence. Toggle through the programs until the TV Connector signal is heard again.

The hearing aid microphones are turned on to allow you to hear surrounding sounds.

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The Sennheiser hearing aids beep every time a new connection is established to the Sennheiser TV Connector. Cause of the repetitive beeps:

If you are further away than the maximal AirStream™ technology (approximately 15 meters) the connection may be lost. Depending on the environment, this may be less or more. If you stay around that range, it may cause several connection and disconnection events, resulting in several beeps.
It may also happen that another person switched on the TV while you are e.g. in another room and the TV Connector starts transmitting.

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To reset the TV Connector, follow these steps:

Press the connect button on the back of the TV Connector for 7 seconds.
During the 7 seconds, the LED will initially flash blue and then red. Once the reset is complete, the LED will turn Orange.
Once the reset is finished, Sennheiser hearing aids that were previously connected to the device will be erased from the TV Connector memory.

To re-connect the hearing aids to the TV Connector, follow these steps:

First, ensure the hearing aids are within 1 meter of the TV Connector.
Press the Connect button on the back of the TV Connector to connect.
If you continue to experience problems with the TV Connector- please consult your hearing care professional.

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Please consider the following points:

The Sennheiser TV Connector device is recommended to stream the TV audio directly to the Sennheiser hearing aids. This will turn your hearing into a wireless stereo headset.

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