1. Manually close all apps on your phone. '

2. Toggle Bluetooth® off and back on. 

3. Restart your phone.  

4. Remove all three Sennheiser hearing aid connections from your Bluetooth menu. Tap on the “i” icon for iPhone or a “gear” icon for Android. Forget or unpair the following connections: 

• R-Sennheiser hearing aid  
• LE_R-Sennheiser hearing aid  
• LE_L-Sennheiser hearing aid 

5. Open the Remote app. Do not wait for the hearing aids to connect.

6. Tap on “Devices.”  

7. Tap on “Product Information.”  

8. Near the bottom of the screen, tap on “Forget my device(s)” and tap “Confirm.”  

9. Now repeat the pairing process for the Remote app and Bluetooth connections covered in Connecting to your smartphone for phone calls, audio, and the app. 

If you continue to have difficulty, try the steps above again but also uninstall the Remote app from your phone (watch the video for instructions). Contact Sennheiser Support Center if you need further assistance.